Privacy Policy

(Last updated on 15 October 2024)

1. INTRODUCTION

Beryl Travel (“Company”) understands the importance of privacy and the need to safeguard the information provided by our users. As a responsible data controller and processor, we are committed to protecting your personal information.

This Privacy Policy (“Policy”) applies to any individual, including travel agents (“User”), who purchases, intends to purchase, visits, or inquires about any products and/or services offered by the Company through any of our customer interface channels, including our website, mobile sites, mobile applications, and offline channels such as call centers and offices (collectively, “Sales Channels”). For the purpose of this Policy, “Website” refers to the site owned and operated by the Company: https://www.beryltravel.com/, along with its mobile sites and applications.

In this Policy, “you” and “your” refer to the User, while “we,” “us,” and “our” refer to the Company.

This Policy outlines how we collect, store, disclose, and utilize your Personal Information (as defined below) and details our practices for managing and securing that information.

By accessing or using our Website or other Sales Channels, you agree to the terms of this Privacy Policy. If you do not agree to any part of this Policy, please refrain from using our Website or services.

This Privacy Policy does not extend to any third-party websites, mobile sites, or applications, even if they are linked to our Website. Users should be aware that the information and privacy practices of our business partners, advertisers, sponsors, or other linked sites may differ significantly from this Policy. We recommend reviewing the privacy statements of such third parties.

2. PERSONAL INFORMATION THAT WE COLLECT

“Personal Information” refers to any information related to you that you share through the Website or other Sales Channels to avail our services and/or products. This includes, but is not limited to:

Information provided during registration or subscription on the Website, including:

• Identity details such as name, gender, marital status, religion, age, etc.
• Contact information, including your email address, postal addresses, and telephone numbers.
• Financial details such as banking information (including credit/debit card data) and any related income or lifestyle information.
• Payment and account history, including billing information and communications.

Other information and documents, including:

• Transaction history related to your e-commerce activities and purchasing behavior.
• Technical data, such as your IP address, login information, browser type, and location.
• Security-related information, including usernames and passwords.
• Sensitive data, including nationality, disability status, and health information.
• Publicly available information or data received from third parties, including social media channels, which may include your name, email address, and profile information, based on your account settings.
• Information about other travelers for whom you book through your registered account, provided you have their consent to share such information.
• A copy of your passport.
• Any data created by you or a third party that you wish to store on our servers, such as images or documents.
• If you request transportation services, copies of your driving license and any other information required by the travel agency coordinating those services.

3. COLLECTION AND USE OF YOUR PERSONAL INFORMATION

We collect and store only the Personal Information necessary to conduct our business and deliver the services you request through our Website or other Sales Channels. The specific Personal Information collected depends on the services we provide to you.

We only gather Personal Information that you voluntarily provide. You must ensure that the information you provide is accurate, complete, and up to date. If there are any changes, please promptly inform us.

We may collect Personal Information in the following ways:

• When filling out forms on our Website.
• When booking a tour with us.
• When communicating with us via email or phone.

We collect Personal Information for various purposes, including but not limited to:

• Providing you with our services and information.
• Contacting you on special occasions, such as your birthday or anniversary, to offer gifts or promotions.
• Conducting marketing and promotional activities.
• Validating and authenticating your account to prevent misuse.
• Sending verification messages or emails.
• Requesting product or service reviews and feedback for improvement.
• Customizing the content on our website, mobile site, and app.
• Enabling our customer service team to reach out if necessary.
• Sending updates or changes regarding your bookings.
• Sending booking confirmations via SMS, WhatsApp, email, or other messaging services.
• Keeping you informed about the status of your transactions.
• Carrying out all actions associated with your bookings.
• Responding to your inquiries sent to us or to travel service providers.
• Allowing travel service providers to contact you if needed.
• Managing your bookings with travel providers, such as hotels, airlines, and transportation services.

We may compile and profile your Personal Information for these purposes, or as required by applicable laws. By providing your Personal Information, you consent to our processing of such information in accordance with this Privacy Policy.

Marketing promotions and research help us understand your preferences and improve user experience. The Company may sponsor promotions allowing Users to win travel-related prizes. Personal information collected for these activities may include contact information and survey responses, which we use to notify winners and enhance promotions and products. As a registered user, you will occasionally receive updates about special offers, new services, and marketing programs. You can unsubscribe from promotional communications by clicking the “unsubscribe” link in any promotional email.

The Company does not sell or trade your Personal Information without your consent.

We may introduce new services on the Website. If you use these services, we will utilize the Personal Information you provide to facilitate your requests. For instance, if you email us with a question, we will use your email address, name, and inquiry details to respond.

4. CONSENT TO OBTAIN PERSONAL INFORMATION

By accessing the Website, you explicitly consent to the Company using your Personal Information to process your requests and carry out bookings. You have the option to revoke this consent. However, upon withdrawal, you will be unable to access our Website and services.

You may withdraw your consent regarding the use of your Personal Information at any time. Please note that this withdrawal does not affect any actions taken based on your Personal Information before the withdrawal. Additionally, after revoking consent, you will no longer be able to use our Website and services, and your account may be deleted.

You represent that you are at least eighteen (18) years old or of any other age permitted by applicable law and are legally competent to grant consent for the collection and processing of your Personal Information (“Eligible User”). We do not knowingly collect Personal Information from anyone who is not an Eligible User. If you are traveling with a non-Eligible User, you must obtain the guardian’s consent before submitting their Personal Information. If we discover a User is not an Eligible User, we will suspend and delete their account.

5. DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed under the following circumstances:

• To third-party service providers for facilitating your requests. The Company is not responsible for the privacy policies of such third parties.
• In any situation where we have your consent.
• To protect ourselves from liability or fraud.
• To investigate fraud or wrongdoing or to comply with applicable laws and protect our legitimate interests or those of our Users.
• To business partners, subsidiaries, group entities, or affiliates that have an adequate privacy policy.
• To governmental or regulatory bodies as required by law.

6. SECURITY OF PERSONAL INFORMATION

All Personal Information is transmitted using SSL (Secure Socket Layer) encryption, establishing a secure link between our web server and your browser. This ensures that all data exchanged remains private and integral. We have implemented stringent security measures to safeguard your Personal Information from loss, misuse, or alteration.

We maintain reasonable security measures to protect your Personal Information, including:

• Physical, electronic, and organizational safeguards to prevent unauthorized access or disclosure.
• Destroying or de-identifying Personal Information that is no longer necessary.
• Periodically reviewing and updating our security measures.
• Retaining your Personal Information for a maximum of five (5) years after account deletion, or longer as required by applicable laws. Upon request, we may delete your Personal Information sooner.

We do not currently respond to “do not track” signals sent by your browser.

In the event of a data breach, we will promptly notify you and take reasonable measures to minimize any loss and secure your Personal Information. Such notification does not imply acknowledgment of fault or liability for the breach.

7. EU USERS

This clause applies only to EU data subjects (“EU Users”) under the EU General Data Protection Regulation 2016/679. EU Users have the following rights:

• To access Personal Information in our possession.
• To withdraw consent for the collection and processing of their Personal Information.
• To request data portability of Personal Information provided on the Website.
• To restrict the processing of their Personal Information.
• To request deletion of their Personal Information under the “right to be forgotten.” This does not prevent us from retaining Personal Information necessary for business purposes, such as fulfilling legal obligations or providing services related to ongoing bookings.
• To rectify or amend any incorrect Personal Information.
   

8. COOKIES

“Cookies” refer to data sent to your browser and stored on your computer or other internet-enabled devices. Our Website uses Cookies to provide various services, allowing the Website.